Terms of Service

Last updated: July 26, 2026

Welcome to PromoPlay. These Terms of Service ("Terms") govern your access to and use of the PromoPlay website (promoplay.ca) and all related applications, tools, and services (collectively, the "Services"), operated by PromoPlay Labs Inc. ("PromoPlay", "we", "our", or "us").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our Services.

1. Acceptance of Terms

By creating an account, logging in, or otherwise using any part of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Services on behalf of an organization, you are agreeing to these Terms for that organization and representing that you have authority to bind that organization to these Terms.

2. Eligibility

You must be at least 18 years of age to use our Services. By using the Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

3. Account Registration

To access certain features of our Services, you must create an account. You agree to:

Provide accurate, current, and complete information
Maintain and promptly update your information to keep it accurate
Keep your password secure and confidential
Notify us immediately of any unauthorized use of your account

You are solely responsible for all activity that occurs under your account.

4. Subscriptions and Paid Services

Certain features of our Services are available only through a paid subscription. Subscription details, pricing, and billing terms are described on our Pricing page.

Subscriptions are billed on a monthly basis in advance
All fees are non-refundable except as described in our Refund Policy
You may cancel your subscription at any time; cancellations take effect at the end of the current billing period
We reserve the right to change subscription pricing with 30 days' notice

5. Acceptable Use

You agree not to use the Services to:

Violate any applicable law, regulation, or third-party rights
Submit or process data on behalf of third parties without proper authorization
Conduct any contest, giveaway, or sweepstakes in a manner that violates applicable laws or regulations
Upload or distribute any content that is harmful, offensive, defamatory, or illegal
Attempt to gain unauthorized access to any systems, accounts, or data
Reverse engineer, decompile, or disassemble any part of our platform
Use automated tools, bots, or scrapers without our written permission

6. User Content

You retain ownership of any data, entries, or content you submit through our contest tools ("User Content"). By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free license to use, store, process, and display your User Content solely for the purpose of providing and improving our Services.

You represent and warrant that you own or have the necessary rights to your User Content, and that it does not infringe the rights of any third party.

7. Intellectual Property

The Services, including all software, designs, text, graphics, logos, and content (excluding User Content), are owned by PromoPlay Labs Inc. or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works of our materials without our written permission.

8. Third-Party Services

Our Services may include links to third-party websites or services that are not owned or controlled by PromoPlay. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. You acknowledge and agree that we shall not be liable for any damage or loss caused by your use of any such content or services.

9. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

We make no representation or warranty that the results obtained from the use of our Services will meet your specific requirements or expectations.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROMOTOPLAY LABS INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

Your access to or use of (or inability to access or use) the Services
Any conduct or content of any third party on the Services
Any content obtained from the Services
Unauthorized access, use, or alteration of your transmissions or content

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR $100 USD, WHICHEVER IS GREATER.

11. Indemnification

You agree to indemnify, defend, and hold harmless PromoPlay Labs Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to your use of the Services, your violation of these Terms, or your violation of any rights of a third party.

12. Modifications to the Services and Terms

We reserve the right to modify, suspend, or discontinue any part of our Services at any time, with or without notice. We may also update these Terms from time to time. If we make material changes, we will notify you by email or by posting a notice on our website prior to the changes taking effect. Your continued use of the Services after such changes constitutes your acceptance of the revised Terms.

13. Termination

We may terminate or suspend your account and access to the Services immediately, without prior notice, if we believe you have violated these Terms or for any other reason at our sole discretion. Upon termination, your right to use the Services will cease immediately. Sections 6 through 11 shall survive any termination.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Ontario, Canada for the resolution of any disputes arising out of or relating to these Terms or your use of the Services.

15. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and PromoPlay regarding your use of the Services and supersede all prior agreements and understandings.

17. Contact

If you have any questions about these Terms, please contact us at:

Email: support@promoplay.ca
Mail: PromoPlay Labs Inc., Canada