Refund & Subscription Policy

Last updated: July 26, 2026

This Refund & Subscription Policy explains how billing, cancellations, and refunds work for all paid services offered by PromoPlay Labs Inc. ("PromoPlay", "we", "our", or "us").

1. Subscription Model

All PromoPlay subscriptions are billed monthly in advance. By signing up for a paid subscription, you authorize PromoPlay to charge your designated payment method on a recurring monthly basis until you cancel your subscription.

Important: Monthly subscriptions are non-refundable once charged. When you subscribe, you are committing to a full monthly billing period. There are no partial refunds for unused time within a billing cycle.

2. Cancellation

You may cancel your subscription at any time by logging into your account and navigating to the subscription management page, or by contacting us at support@promoplay.ca.

When you cancel:

Your subscription remains active until the end of your current billing period
You will not be charged again after the current billing period ends
You retain full access to all paid features until the cancellation date
No partial refunds are issued for the remaining days in the billing period

3. Refund Policy

All fees paid to PromoPlay are non-refundable, except in the following exceptional circumstances:

Duplicate charges: If you were charged more than once for the same billing period, contact us and we will issue a correction.
Technical failure: If a technical issue on our end prevented you from accessing the service you paid for for an extended period, contact us to discuss a resolution.
Unauthorized transactions: If you believe a charge was made without your authorization, contact us immediately and your account will be investigated.

Requests for refunds under exceptional circumstances must be made within 30 days of the charge in question.

4. Change in Pricing

If we change our subscription pricing, we will provide at least 30 days' notice before the change takes effect. If you do not wish to continue at the new price, you may cancel before the new pricing takes effect and you will not be charged the new rate.

5. Disputed Charges

If you initiate a chargeback or payment dispute with your bank or payment provider without first contacting us, we reserve the right to suspend or terminate your account. We may provide evidence of the transaction and these terms in response to any dispute.

6. Processing Fees

All fees are listed in US Dollars (USD) unless otherwise indicated. You are responsible for any currency conversion fees or international transaction fees charged by your bank or card issuer.

7. Contact

To request a refund, cancel your subscription, or discuss a billing issue, contact us at:

Email: support@promoplay.ca
Please include your account email address and the details of your request. We aim to respond to all billing inquiries within 2 business days.