Privacy Policy

Last updated: July 26, 2026

PromoPlay Labs Inc. ("PromoPlay", "we", "our", or "us") operates the website promoplay.ca and related applications (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.

1. Information We Collect

1.1 Information You Provide

Account Information: When you create an account, we collect your name, email address, and password.
Payment Information: When you subscribe to a paid tier, payment data is processed by Stripe. We do not store your full credit card number on our servers.
User-Generated Content: Any entries, names, or data you submit through our contest and giveaway tools.

1.2 Automatically Collected Information

Device and browser type, operating system, and IP address
Pages visited, features used, and approximate time spent
Referring website or source

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Services
Process transactions and send related information (confirmations, receipts, invoices)
Send you account-related emails and service announcements
Detect, prevent, and address fraud, security issues, and technical problems
Comply with our legal obligations

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service providers: Companies that help us operate (Supabase for data storage, Stripe for payments, Vercel for hosting). These providers are contractually bound to protect your data.
Legal compliance: When required by law, court order, or to protect our legal rights.
Business transfers: If PromoPlay is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information for as long as your account is active, or as needed to provide you Services. You may request deletion of your account and data at any time by contacting us. We will honour such requests within 30 days, subject to any legal obligations that require us to retain certain data.

5. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Delete your personal information
Object to or restrict certain processing
Data portability
Withdraw consent at any time (where applicable)

To exercise any of these rights, contact us at support@promoplay.ca.

6. Cookies and Tracking

We use cookies and similar tracking technologies to operate our Services. For full details on what cookies we use and how you can manage them, please see our Cookie Policy.

7. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will take steps to delete that information promptly.

8. Data Security

We use industry-standard encryption (TLS/SSL) for data in transit, and our service providers use encrypted storage for data at rest. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. International Transfers

Your information may be transferred to and processed in countries other than Canada. Whenever we transfer personal information outside of Canada, we ensure a comparable degree of protection is in place.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website prior to the change taking effect. The date of the last revision is shown at the top of this page.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: support@promoplay.ca
Mail: PromoPlay Labs Inc., Canada